TY - JOUR
T1 - Measuring people’s views on health system performance
T2 - Design and development of the people’s voice survey
AU - Lewis, Todd P.
AU - Kapoor, Neena R.
AU - Aryal, Amit
AU - Bazua-Lobato, Rodrigo
AU - Carai, Susanne
AU - Clarke-Deelder, Emma
AU - Croke, Kevin
AU - Dayalu, Rashmi
AU - Espinoza-Pajuelo, Laura
AU - Fink, Günther
AU - Garcia, Patricia J.
AU - Garcia-Elorrio, Ezequiel
AU - Getachew, Theodros
AU - Jarhyan, Prashant
AU - Kassa, Munir
AU - Kim, Soon Ae
AU - Mazzoni, Agustina
AU - Medina-Ranilla, Jesus
AU - Mohan, Sailesh
AU - Molla, Gebeyaw
AU - Moshabela, Mosa
AU - Naidoo, Inbarani
AU - Nzinga, Jacinta
AU - Oh, Juhwan
AU - Okiro, Emelda A.
AU - Prabhakaran, Dorairaj
AU - Roberti, Javier
AU - SteelFisher, Gillian
AU - Taddele, Tefera
AU - Tadele, Ashenif
AU - Wang, Xiaohui
AU - Xu, Roman
AU - Leslie, Hannah H.
AU - Kruk, Margaret E.
N1 - Publisher Copyright:
© 2023 Lewis et al.
PY - 2023/10
Y1 - 2023/10
N2 - • People should be at the center of health system performance assessment. Populations can provide critical insight on quality of care, confidence in health services, and health outcomes. • However, today’s measurement approaches overlook key dimensions of population perspective such as confidence in the health system. Surveys are rarely standardized to enable cross-country comparison. • The People’s Voice Survey (PVS) aims to fill this gap. The PVS is a novel multicountry survey of people’s perspective on health system performance. It measures a wide range of domains, including health status, health system utilization patterns, ratings of care quality, and confidence and trust in the health system. • The survey allows for a flexible, mixed mode design that uses telephone, online, and in-person data collection approaches to achieve a nationally representative sample of adults. Critically, the survey includes both health system users and non-users. It can be adapted for use in high-, middle-, and low-income countries. • We describe the motivation for this new instrument, the multistep collaborative development and validation process, and policy use cases for 19 countries participating in the first wave of data collection. • Findings from the survey can be used to integrate people’s voices into health system policymaking and guide strategic investments towards higher quality health systems.
AB - • People should be at the center of health system performance assessment. Populations can provide critical insight on quality of care, confidence in health services, and health outcomes. • However, today’s measurement approaches overlook key dimensions of population perspective such as confidence in the health system. Surveys are rarely standardized to enable cross-country comparison. • The People’s Voice Survey (PVS) aims to fill this gap. The PVS is a novel multicountry survey of people’s perspective on health system performance. It measures a wide range of domains, including health status, health system utilization patterns, ratings of care quality, and confidence and trust in the health system. • The survey allows for a flexible, mixed mode design that uses telephone, online, and in-person data collection approaches to achieve a nationally representative sample of adults. Critically, the survey includes both health system users and non-users. It can be adapted for use in high-, middle-, and low-income countries. • We describe the motivation for this new instrument, the multistep collaborative development and validation process, and policy use cases for 19 countries participating in the first wave of data collection. • Findings from the survey can be used to integrate people’s voices into health system policymaking and guide strategic investments towards higher quality health systems.
UR - https://www.scopus.com/pages/publications/85174529719
U2 - 10.1371/journal.pmed.1004294
DO - 10.1371/journal.pmed.1004294
M3 - Artículo
C2 - 37801441
AN - SCOPUS:85174529719
SN - 1549-1277
VL - 20
JO - PLoS Medicine
JF - PLoS Medicine
IS - 10 October
M1 - e1004294
ER -